Refund Policy

When a refund is issued

A refund is issued after a returned product has been received and verified by our team, when you cancel an order while it is still unpaid and before dispatch, or when we are unable to fulfil an order.

Refund amount after verification

Product received intact (as-is): a full refund is processed instantly after verification.
Missing/removed tag, or wrong, partial, worn or used product: a partial or full refund is issued according to the condition assessed during verification.

Refund method & timeline

Online (Razorpay) payments: refunded to your original payment source. After we initiate it, banks typically take 5–7 working days to reflect the amount.
Reward points: points you redeemed on a cancelled or returned order are credited back to your balance, and points earned on that order are reversed.

Cancelling an order

You can cancel an order yourself from My Orders while it is unpaid and before it ships. Once shipped, an order can no longer be cancelled and must go through the return process above.

Need help?

Email amgfashionhub@gmail.com or use the Help section in your account. Please quote your order number so we can assist you quickly.