FREQUENTLY ASKED QUESTIONS

We accept UPI, debit / credit cards, net banking and popular wallets — all processed securely through our payment partner, Razorpay.

Cash on Delivery is currently unavailable. You can pay securely online via UPI, cards, net banking and wallets through Razorpay.

As soon as your order is placed you’ll see a confirmation on screen and receive your order number by email and WhatsApp. Online (prepaid) orders are confirmed once payment succeeds; for first-time Cash-on-Delivery orders we may call to verify before dispatch.

You can cancel an order yourself from My Orders while it is still unpaid and before it ships. Once shipped, it can’t be cancelled — you’d use the return process instead. To change items or your address, contact us quickly and we’ll help if the order hasn’t been dispatched.

Yes — every order includes a GST invoice. If you’re buying for a business and want input tax credit, add your GSTIN in your profile before checkout and it will appear on the invoice.

All prices are in Indian Rupees and inclusive of applicable GST (18%) unless stated otherwise. Any shipping charge is shown separately at checkout before you pay.

Shipping is free on orders above ₹599. Below that, a flat ₹0 charge applies. The exact amount is always shown at checkout before payment. See Shipping Information for full details.

Most orders dispatch within 24–48 hours of confirmation. From dispatch, typical timelines are:

• Metro cities: 3–5 working days
• Tier-2 cities & towns: 5–7 working days
• Remote pincodes / North-East: 7–10 working days

Once your order ships, you’ll get a tracking link by email and WhatsApp. You can also track any time from the Track Order page using your order number.

We deliver to most pincodes across India. Enter your pincode at checkout to confirm serviceability. Cash-on-Delivery availability can vary by location and will be shown when you check out.

First, check your tracking link for the latest status. Occasional delays happen due to carrier load, weather or regional disruptions. If it’s well past the estimate, contact us with your order number and we’ll chase it up for you.

For some first-time customers we may place a quick confirmation call before dispatch. Please keep your registered phone number reachable for about 24 hours after ordering so there’s no delay.

You have 7 days from delivery to raise a return. Items must be unworn, unwashed and returned with all original tags and packaging intact. Full details are on the Returns page.

Open the order in My Orders and start a return, or email us with your order number and reason. Depending on your pincode we’ll arrange a reverse pickup or share a return address.

Refunds are issued after we receive and verify the returned item. For online payments, the amount goes back to your original payment method (banks typically take 5–7 working days to reflect it). For COD orders, we refund to your bank account / UPI — we’ll collect those details when the return is approved.

If we receive the product intact — unused, with every tag and in-box item — a full refund is processed after verification. If a tag is missing, or the item comes back wrong, partial, worn or used, the refund is adjusted partially or fully based on the condition. See the Refund Policy.

We handle size changes as a return plus a fresh order. Raise a return for the item that didn’t fit and place a new order for the size you want. Not sure which size? Message us with your measurements and we’ll recommend one.

• Items marked “Final Sale” on the product page
• Items worn, washed, altered or damaged after delivery
• Items returned without original tags, in-box particulars or packaging

Every product page has a size chart with body measurements. Measure your bust, waist and hip with a relaxed tape and match them to the chart. For step-by-step help, see the Size Guide.

If you prefer a relaxed fit, size up. If you like a closer fit, size down. When in doubt, message us your measurements and we’ll suggest the best size for that particular style.

We photograph every product carefully to show true colours. That said, slight variation can occur depending on your screen and lighting. If a colour ever looks materially different from what you received, reach out and we’ll make it right.

Always follow the care label on the garment. As a rule of thumb: gentle wash, avoid harsh detergents and bleach, and wash deep or bright colours separately for the first couple of washes to keep them looking their best.

Some popular styles are restocked. Send us the product link and we’ll let you know if and when it’s expected back.

You can browse freely, but a free account lets you track orders, save addresses and a wishlist, and earn reward points on every purchase.

Use the Forgot Password link on the login page. We’ll email you a secure reset link. You can also change your password any time from your account.

You earn a percentage of each completed order back as points, which you can redeem for an instant discount at checkout. See your balance and history under Reward Points in your account.

Use a strong, unique password and don’t share your login. You can review where you’re signed in — and sign out other devices — from Login & Devices.

Both live in your account: Wishlist for saved items and Addresses for your saved delivery addresses.

Yes. AMG Fashion Hub is a registered Indian business selling handcrafted ethnic wear, with GST-compliant invoicing on every order. You can read more about us.

We are a GST-registered business and issue a GST invoice with every order. Business buyers can add their GSTIN in their profile to claim input tax credit.

Email amgfashionhub@gmail.com or on WhatsApp at 918288830143. Our team is available Monday to Saturday, 10:00 AM – 7:00 PM IST, and you can also use the Help & Support section inside your account.

Our team is available Monday to Saturday, 10:00 AM – 7:00 PM IST. Messages sent outside these hours are answered on the next working day — often sooner.